SHIPPING & RETURNS
Please be aware of deadlines for holiday shopping...
All made-to-order items take 2-3 weeks to create.
To receive items in time for the holidays, please place all orders before December 1. This is guaranteed for domestic US orders. All international orders vary by country, please email firstname.lastname@example.org for info.
For orders placed after December 1st, I will mail a placeholder card that can be gifted
Tell me more about domestic shipping...
All products mail out in our custom branding and packaging via USPS. It should fit in a mailbox, but will depend on your local postal provider. Keep in mind, a tracking code will be provided when the item is ready to ship, and will take approximately 2 - 3 days to arrive to its destination.
But what if I want something right away?
In that case, email me to see if I have an item in-stock and what the lead time is. Please estimate 3 - 4 weeks to be safe, but items generally arrive sooner. If you hope to gift an item ASAP, let me know and I can mail you a placeholder card with my custom branding that you can gift in the meantime.
What if it’s a gift?
How nice of you! Just make sure to note it as a gift in the checkout form or email me right away. I will gift wrap and remove any payment information on the included invoice.
Woo! I just ordered the item, what now?
It should take 3-4 weeks to ship out to you. Please feel free to email me regarding updates on the schedule.
Meanwhile, please check out my Instagram for photos and videos on the creative process (@multiplylikerabbits) Stay tuned and thanks again!
OK, you’re gonna hate me, but can we talk about returns and exchanges?
Of course, I gladly accept returns, exchanges, and cancellations.
Please contact me within (7) days of delivery, ship items back to me within (14) days of delivery, and request a cancellation within (24) hours of purchase. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs, unless deemed otherwise. Custom sizes are typically final sale unless there is an issue with the order. Always reach out to me with any concerns.
Can I change my ring size?
Please note that custom orders (including sizes that are unique) cannot be returned. Otherwise I accept exchanges on sizes. Keep in mind that unless I have the additional size in-stock, it will need to be made from scratch, and will take another 3 - 4 weeks for you to receive the product.